Billing query not resolved in 3 months

Too say dstv is in shambles would be an understatement . Iv had a pending billing query since end off March till present all this as a result off thier stupid dstv fibre that has never worked but seemingly affects the account month in month out,this fibre was supposed to be fetched within 14days its been 26 days no one has fetched it from the courier company.

I wrote a review with regards too my billing on the 23rd off May till present no one from thier hello Peter team has given me feedback 9 days later not a single response or call,services are disconnected due to thier incompetency but still no one bothers to assist its really frustrating to beg to pay for a services that you dont get help for .