Billing query
Ever since i added my pvr decoder to my account I've been experiencing countless problems with dstv. Ivr called in a number of times.. Now this month i called in on the 26th regarding a debt order that was supposed to go off from my account on the 25th.. Debit order didn't go through, so when I called in i I was told that the debit will run on the 31st of July.. Next thing I know my account was suspended saying that I didn't make payment. I transferred R580 to dstv account and then emailed my prof of payment to you. Then my account was unlocked.. On the 1st of August i got an sms from dstv showing that my account is in arrears... How is my account in arrears after ive made payment? I think that you guys are not doing your job.. Im highly ****ed with your service.. This is unacceptable at all... Kanti how much is my monthly payment if you guys are going to be sending me million smses with different amounts to pay... Sort out this
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Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Aug 2018, 17:21Dear Athiofhi Mashamba Sadiki
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Aug 2018, 17:21
Official
Dear Athiofhi Mashamba Sadiki
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2018, 19:19Good day Athiofhi
Thank you for sending us your complaint.
Also, I apologise for the delayed response.
According to our records, you have been assisted. Your payment reflects and the service is active.
The monthly subscription for your DStv account is R475.00 payable by 26th of every month.
Once again, please accept our apology and thank you for your invaluable support.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply05 Aug 2018, 19:19
Official
Good day Athiofhi
Thank you for sending us your complaint.
Also, I apologise for the delayed response.
According to our records, you have been assisted. Your payment reflects and the service is active.
The monthly subscription for your DStv account is R475.00 payable by 26th of every month.
Once again, please accept our apology and thank you for your invaluable support.
Kind regards
Dinah
Best regards,