CC
Claire C
1 reviews | Active since Jun 2015
01 Oct 2015, 10:16
Billing problem
I upgraded from compact to premium on 13 July 2015. At the end of July, I paid R699 instead of R319. I have never in the history of having dstv had any billing issues.<br> <br> On Monday 28 September 2015, I recieved an SMS saying my account is overdue and I need to pay R304 by 1 October 2015 in order to not be diconnected. I sent a query to multichoice regarding this sms, as I had recieved no statement since 06 July 2015 and was never informed of any outstanding amount or reason for this.<br> <br> I recieved a call from multichoice today, saying I need to pay R850 today to bring my account up to date. I requested a statement, which says I need to pay R395. None of the information is making sense. I don't feel it's fair to have to pay for both the compact price and premium price in the month I upgraded. If you review my account it has always been up to date, and I have been paying R699 every month since I upgraded. This is really unfair toward customers, and then giving me 3 days notice to make payment. Please assist.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Oct 2015, 15:20Hello Ccarter,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on the billing on your account as well as your payment date and amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on the billing on your account as well as your payment date and amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply13 Oct 2015, 15:20
Official
Hello Ccarter,
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on the billing on your account as well as your payment date and amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our record you have been assisted by one of our consultant that advised you on the billing on your account as well as your payment date and amount due.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,