GF
Geoff F
1 reviews | Active since Dec 2015
16 Mar 2016, 06:39
billing problem
This is the THIRD time I have reported my issue on this site and still no resolution. I have visited Multichoice offices over 20 times and still this problem continues. My service suspended AGAIN.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Mar 2016, 13:10Hello GeoffFenn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have credited your account with the amount of R150.00 for the re-connection fee that was charged to the account. Your only overdue amount owing on your account is R389.50. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have credited your account with the amount of R150.00 for the re-connection fee that was charged to the account. Your only overdue amount owing on your account is R389.50. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply17 Mar 2016, 13:10
Official
Hello GeoffFenn,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have credited your account with the amount of R150.00 for the re-connection fee that was charged to the account. Your only overdue amount owing on your account is R389.50. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
As per our telephonic conversation we confirm that we have credited your account with the amount of R150.00 for the re-connection fee that was charged to the account. Your only overdue amount owing on your account is R389.50. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,