billing - please train your support agents

In March I paid the DSTV premium for the year 2016. This option allows you to make payment before the annual increase price is effected at the 2015 price. I called the DSTV first to confirm my payment amount , then again to ensure they received payment and also made a further two calls to make sure that I don't get debited for the month of April as my account should be update and the service adviser confirmed. <br> <br> But I was debited this month!! and when I called this morning I spoke to a Lady named Yaaba. Yaaba clearly had no idea how to handle my call, she had ask others in her team and when she returned, she told me that I didn't qualify for the annual payment at the 2015 price because I paid on the 30 March and the promotion ended on this day. I asked her to please forward the notice that states this, and she said that only her supervisor can help me. When I asked to speak to her supervisor , she said he was not at work.When I asked for the Supervisors name,my call was cut.<br> <br> I called again and this time was helped by a Lady Named Cedisile. She told me that it was a system error on their side and how I can resolve this issue. <br> Sometimes it just depends on who takes for your call