Billing nightmare and incompetence

<p>A month ago I contacted DSTV to make payment for a year in advance on my account. Mbulelo sent me a screenshot from their system to tell me the amount to pay for both of my decoders - Dstv premium and the access package on a second decoder. I made payment as requested and Mbulelo confirmed receipt of payment and that all was in order and I was paid up for one year in advance. This week I received an SMS - DStv: Your subscription is up for renewal. Continue the entertainmet for another year & pay R1017.67 before/on 05/10. Use ******x as reference when paying.</p> <p> </p> <p>i have emailed Mbulelo 3 times with zero response. I called the call center this evening and spoke to an agent who had no clue what was going on. I asked for the supervisor and was told he was busy and would call me back. Still waiting for the promised call back.</p> <p> </p> <p>DSTVs service is shocking and their accounts are terrible.</p>