VK
Vangile K
1 reviews | Active since Jun 2012
10 Aug 2021, 04:15
Billing nightmare
I've been having billing problems since last month where they incorrectly debited my account and after calling it was reversed. This month got an sms that I owe R1123 I called them and was told there's a billing issue and I only need to pay R584 for my subscription. Reversed the debit order and paid R584 for my subscription, today 10 August I'm disconnected. Having won a month upgrade has turned into a nightmare. DSTV is a prepaid service and I dont understand why months down the line I'm in arrears.
Helpful (0)
Replies (2)0
Replies (2)VK
Vangile K's updateReviewer Update
10 Aug 2021, 17:52I've been fighting this battle since last month already. Your consultants give different reasons but cannot answer why after four months I'm in arrears and yet DSTV is paid in advance. I'm not satisfied with this response and how I'm being treated. Today alone a wasted R60 airtime trying to get reconnected and had to be home the whole day to make sure that happens. If DSTV doesnt want or appreciate my loyalty to them please let me know so I can cancel as soon as possible.
VK
Vangile K's update10 Aug 2021, 17:52
Reviewer Update
I've been fighting this battle since last month already. Your consultants give different reasons but cannot answer why after four months I'm in arrears and yet DSTV is paid in advance. I'm not satisfied with this response and how I'm being treated. Today alone a wasted R60 airtime trying to get reconnected and had to be home the whole day to make sure that happens. If DSTV doesnt want or appreciate my loyalty to them please let me know so I can cancel as soon as possible.
VK
Vangile K's updateReviewer Update
17 Aug 2021, 08:38I'm disconnected again today, when will this matter be resolved???? The level of incompetency I'm receiving is disgusting
VK
Vangile K's update17 Aug 2021, 08:38
Reviewer Update
I'm disconnected again today, when will this matter be resolved???? The level of incompetency I'm receiving is disgusting