Billing Nightmare

<p>I took out the price lock deal in December 2016 and was advised to pay R85.00 for my recording function and that the debit order will go off on the 01/01/2017. I received an SMS to pay R400 and odd, which I payed. Knowing that the amount was incorrect, I called and was advised to pay R130...which I did. I called again to ask if the account is sorted and was advised to pay 3 amounts of R149.00. </p> <p>I disputed the amounts because I was not advised of additional amounts, I expected to pay the R600 and odd that I agreed to pay when I accepted the offer. </p> <p>I have been debited R579.00 each month, which is a short paayment through no fault of mine. I previously called to remedy thee account and it still has not been resolved to this day.</p> <p>I had enough of multichoice and requested cancellation...I advised them to come and get the hardware and cancel my account. They offered to investigate and call me. I have been promised call backs on numerous occasions and have had no feedback.</p> <p>In April, my account was credited with R579.00. I thought it was a good will gesture...Nooooo. After the credit, they double debited me and debited an additional R579.00. I disputed this and received an sms stating that the money was refunded and will reflect in my bank account withing 3 working days. I still have not received it. </p> <p>In May.....They debited R723.00...for what, I dont know...seeing that they still owe me money. I queried this and each time I call from MY cell phone, I have to explain every interaction with DSTV since December. </p> <p>This unauthorized debit order amount, caused my other debit order to be unsuccessful. Mt bank account had an uncleard amount. My bank account was messed up by DSTV. </p> <p>I called in and queried the amount. I was advised to email my bank statements, which i did...sent it to Gordons personal email, and he offered to investigate my billing query. Gordon(Manager at Randburg office) and promised a call back. I am still waiting for feedback.</p> <p>I received an sms notification to pay R600 and odd to stay connected. Notice all the different amounts requested by DSTV. Soon after, my services were disconnected. AGAIN...I called to query. AGAIN..explaining the entire query...every interaction from December to current. The team leader offered to reconnect and I requested the reconnection fee to be waived, like the previous 4 times. </p> <p>I also went online and reversed my R579.00, which was not refunded as promised, because I was low on cash due to bank charges and uncleared amounts caused by DSTV's debit order. </p> <p>Promised a call back which should be today, From Gordon(Manager at Randburg office) Waiting patiently.....Monday the 08/05/2017.</p> <p>Nkosinathi - Operations manager at Randberg office and Selina...Still waiting on you call backs since February. </p> <p>Look at my account...see how much I should pay each month..see how much you debited me. I am not paying the shortfall because DSTV set up the debit amounts. get it right. </p> <p>I am not paying the R149.. for December due to non disclosure. </p> <p>I have told you in February that I want to cancel and will be setting up internet so I can watch whatever I like..whenever I like and not be subjected to watching the same programs over and over. I am livid and would like to end my relationship with Multichoice...You should rebrand and change your name to Nochoice. You people just abuse the debt order system and the customers have to fight for their own hard earned money. </p> <p>I want this resolved...Multichoice.....!!!!</p>