Billing Nightmare
<p>For the past two weeks I have been on the phone atleast 3 times each time for 30 minutes to rectify an issue where Multichoice keep suspending my service because they double billed it, each time they remove the incorrect charge and reactivate the service, this morning again I received an SMS that services are suspended, I cannot keep calling you!!!</p> <p> </p>
Dear Emmanuel Chimunhu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Emmanuel Chimunhu
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Mrs TS Muchema
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your phone was just ringing and goes straight to voice mail, we were not able to leave a voice message for you. Upon checking your account we confirm that you’re your service is not active.
Your account was manually adjusted with the amount of R177.90 for re-connection fee on the 3rd September 2016 and credited with the amount of R244.84 on the 5\9\2016. To have your DStv Compact service activated you need to pay the amount of R344.85 for service from 13\9\2016 till 25\9\2016.
Should you require any further assistance, please feel free to contact us.
Regards
Nesta
Best regards,
Dear Mrs TS Muchema
We apologies for the inconvenience caused. We’ve tried to contact you on your mobile number provided, however your phone was just ringing and goes straight to voice mail, we were not able to leave a voice message for you. Upon checking your account we confirm that you’re your service is not active.
Your account was manually adjusted with the amount of R177.90 for re-connection fee on the 3rd September 2016 and credited with the amount of R244.84 on the 5\9\2016. To have your DStv Compact service activated you need to pay the amount of R344.85 for service from 13\9\2016 till 25\9\2016.
Should you require any further assistance, please feel free to contact us.
Regards
Nesta
Best regards,
Hi, Nesta
I cancelled a debit order on a cancelled decoder, which you have on your records, then three months later the debit order starts running again, and ofcourse it failed because it is blocked by my bank. Please explain why the debit order is running?
I am paying for my subscriptions directly at pick n pay, which i am sure you have a record of, so now you run a debit order when I already made a cash payment, why do I owe you when i paid at pick n pay on the 26th of september as this is a prepaid service . Please call again I am waiting to explain this for the 4th time which you have on your recorded conversation.
This manual adjustment happened on your end, with your agents, so someone corrects the issue and the next one breaks it again?
Please call now on the provided cell number if you need any further explanation, else just re activate my services as I do not owe you.
Hi, Nesta
I cancelled a debit order on a cancelled decoder, which you have on your records, then three months later the debit order starts running again, and ofcourse it failed because it is blocked by my bank. Please explain why the debit order is running?
I am paying for my subscriptions directly at pick n pay, which i am sure you have a record of, so now you run a debit order when I already made a cash payment, why do I owe you when i paid at pick n pay on the 26th of september as this is a prepaid service . Please call again I am waiting to explain this for the 4th time which you have on your recorded conversation.
This manual adjustment happened on your end, with your agents, so someone corrects the issue and the next one breaks it again?
Please call now on the provided cell number if you need any further explanation, else just re activate my services as I do not owe you.
hi, Nesta
I had a debit order running for a decoder that i canceled, which i stopped. The debit order started running again magically from your end, but my bank blocks it correctly.
My active decoder is paid for at pick n pay. Please call me now and if you need me to explain, I am paying in cash and you are running a debit order, I have called and spoken to three of your staff who all said they have rectified this. My service then works for a few days, then I have to go through thsi with you again.
hi, Nesta
I had a debit order running for a decoder that i canceled, which i stopped. The debit order started running again magically from your end, but my bank blocks it correctly.
My active decoder is paid for at pick n pay. Please call me now and if you need me to explain, I am paying in cash and you are running a debit order, I have called and spoken to three of your staff who all said they have rectified this. My service then works for a few days, then I have to go through thsi with you again.