Billing nightmare

<p>We are a corporate client with 8 decoder on monthlysubscription. The billing is incorrect and never correct and despite numerous calls to call center and even standing in long lines at call center, our basic queries remain unresolved and with no escalation to supervisor when requested. Please can we have a dedicated contact who is willing and able to resolve a query. The call center is hopelessly inadequate in assisting with billing queries that are slightly involved.</p> <p> </p> <p>Regards</p> <p> </p> <p>Emily</p>