NB
Neil B

1 reviews | Active since Jun 2016

06 Jun 2016, 17:05

Billing nightmare

<p>Multichoice have been overcharging me and despite many attempts to resolve through the call centre, I am still out of pocket. In addition, I have repeatedly asked for an invoice whic, although legally obliged, they are unable to provide me. I have no idea how they are calculating their fee or if if they are passing on discounts that are due to me for paying annualy in advance.</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Jun 2016, 09:34
Official

Dear Mr Barrow

Reference is made to our telephonic conversation in regards to the billing on your account also your request for an invoice to be forwarded to you.

We agreed that I will investigate and provide feedback to your personal e mail address as soon as more information becomes available.

Regards

Rupert

NB
Neil B's update20 Jun 2016, 07:12
Reviewer Update

This has still not yet been resolved.DSTV a disgrace - I have sent numerous mails to the help line without response.

How hard is it to provide a correct invoice?

NB
Neil B's update27 Jun 2016, 15:24
Reviewer Update

I'm still waiting for a call frrom DSTV. The billing issue remains unresolved.