Billing n bad attitude from manager

I called Dstv constultant(Katekani mamvanyi) failed to assist me I was put on hold for half an hour on top the 45 minutes of going back and for with consultant and when manager finally decided come to the phone he says am not here to beat about the bush with you, and I request him or someone to get back to about the billing of my account but the manager (Nare maeta) never seemed to care he was even chewing over asking me how he can assist me when I had already told him to please explain my billing cycle n explain about the credit allocation that was on the account but all he said was there was never a credit allocation to the account in question even though consultant had already confirmed it, other consultants are advising me of my next payment will be next month.<br> All want the manager cared about was his meeting his was going for