Billing me without my consent

Item: DStv (MultiChoice)
Rating: 2
Author: Juan H

DSTV all of a sudden started to bill me for DSTV services without my consent. I don't even have a DSTV account. I do not make use of their services whatsoever.<br> <br> Tried to call their call centre. Only reaches computer generated options. No option to speak to an operator. Poor call centre system<br> <br> So up to now my problem not resolved. I had to contact my bank to stop the debit order!

Helpful (0)

Replies (1)

DStv (MultiChoice)'s replyOfficial

04 Sept 2015, 11:34

Hello Helloj1,

Dear DStv Customer,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply04 Sept 2015, 11:34

Official