Billing me for a package i do not use

I called multichoice mid December to upgrade my package back to Premium , Paid the outstanding amount and they upgraded it . Noticed that i paid R1478.67 End of December and paid R1234 this month . Went on self service and checked why i am paying so much, realised i am being billed for DSTV Extra package as well as DSTV Premium . This all includes the the R80 for extra's and R35 for rental. I emailed them requesting that they call me back immediately to rectify this problem and to refund me. Their response is ,as per usual , they experiencing technical problems. Which is a lie as that is the response all the time. I am so furious as they are quick to take money from you or disconnect your package , however when the problem is on their side they call me 3 weeks later. I do not have airtime to call them to wait to speak to a consultant and then they are unable to call me back . I need this solved immediately as its affecting my budget. However they fail to call me . This is ridiculous as i am always experiencing problems. Very upset , Angry and fedup . <br> <br> Mrs Prins