Billing me after accound was closed 2 years ago

Item: DStv (MultiChoice)
Rating: 2
Author: Lynette C

An amount of almost R900 was deducted from my account yesterday after i closed my account almost 2 years ago. When i called they said i must now either wait 40 days for them to return it or go to the bank and see if it can not be returned. Who gave them the right to take money from my account? Now i have to jump through hoops to get it back. Taking money without permission is theft!

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Replies (1)

DStv (MultiChoice)'s replyOfficial

07 Sept 2015, 15:27

Hello Lynette.Champ,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply07 Sept 2015, 15:27

Official