BILLING ISSUES

Khumbudzo Mbuba <***> Feb 26, 2020, 10:15 AM to me, Herold

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, you billing query is being investigated and feedback will be provided once the matter is resolved Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Herold Xaba <***> Feb 26, 2020, 3:10 PM to me

Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

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Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Mncedisi <***> Feb 26, 2020, 3:35 PM to Herold

thank you for the update Siyabonga M Sebeko

On Wed, Feb 26, 2020 at 3:10 PM Herold Xaba <***> wrote: Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

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Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Mncedisi <***> Attachments Feb 27, 2020, 9:45 PM to Herold

Good day Sir,

Any update on this?

On Wed, 26 Feb 2020, 15:10 Herold Xaba, <***> wrote: Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

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Description automatically generated

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

4 Attachments

Mncedisi <***> Mar 3, 2020, 6:09 AM to help, Herold

Good morning Sir,

Is there any update on this matter?

Siyabonga M Sebeko

On Thu, Feb 27, 2020 at 9:45 PM Mncedisi <***> wrote: Good day Sir,

Any update on this?

On Wed, 26 Feb 2020, 15:10 Herold Xaba, <***> wrote: Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

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Description automatically generated

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Mncedisi <***> Mar 5, 2020, 6:07 AM to Herold, help

is there someone working on this matter?

Siyabonga M Sebeko

On Tue, Mar 3, 2020 at 6:09 AM Mncedisi <***> wrote: Good morning Sir,

Is there any update on this matter?

Siyabonga M Sebeko

On Thu, Feb 27, 2020 at 9:45 PM Mncedisi <***> wrote: Good day Sir,

Any update on this?

On Wed, 26 Feb 2020, 15:10 Herold Xaba, <***> wrote: Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

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Description automatically generated

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Herold Xaba <***> Mar 5, 2020, 8:32 AM to me

Good Morning Mr. Sebeko

Apologies for the late reply, the matter is still being attended to by our business desk.

Once the issue is resolved we will share that feedback with you.

Regards

Herold Xaba

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Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

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From: Mncedisi <***> Sent: 05 March 2020 06:07 AM To: Herold Xaba <***>; DStvHelp <***> Subject: [EXTERNAL] Re: FW: Mr S SEBEKO - ***5

is there someone working on this matter?

Siyabonga M Sebeko

On Tue, Mar 3, 2020 at 6:09 AM Mncedisi <***> wrote:

Good morning Sir,

Is there any update on this matter?

Siyabonga M Sebeko

On Thu, Feb 27, 2020 at 9:45 PM Mncedisi <***> wrote:

Good day Sir,

Any update on this?

On Wed, 26 Feb 2020, 15:10 Herold Xaba, <***> wrote:

Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Herold Xaba <***> Mar 5, 2020, 8:37 AM to me

Good Morning Mr. Sebeko

Apologies for the late reply, the matter is still being attended to by our business desk.

Once the issue is resolved we will share that feedback with you.

Regards

Herold Xaba

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Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

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From: Mncedisi <***> Sent: 05 March 2020 06:07 AM To: Herold Xaba <***>; DStvHelp <***> Subject: [EXTERNAL] Re: FW: Mr S SEBEKO - ***5

is there someone working on this matter?

Siyabonga M Sebeko

On Tue, Mar 3, 2020 at 6:09 AM Mncedisi <***> wrote:

Good morning Sir,

Is there any update on this matter?

Siyabonga M Sebeko

On Thu, Feb 27, 2020 at 9:45 PM Mncedisi <***> wrote:

Good day Sir,

Any update on this?

On Wed, 26 Feb 2020, 15:10 Herold Xaba, <***> wrote:

Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Dstvhelp <***> Mar 5, 2020, 5:09 PM to herold.xaba, me

ENQUIRY REFERENCE NUMBER : ***4 Good day Mr Sibeko

Please note that we are dealing with your query and we will be providing feedback as soon as it has been resolved .

We apologize for the delays.

Regards Pricelock Escalations ***4:986130

Mncedisi <***> Mar 5, 2020, 8:12 PM to Dstvhelp, Herold

thank you, i will be waiting your update.

Siyabonga M Sebeko

Mncedisi Mar 9, 2020, 8:40 AM Good day Mr Xaba, While you on this case, i would like to know why my services are being cut off/disconnected this has happened two or three times in the last 3

Herold Xaba <***> Mar 10, 2020, 9:43 AM to me

Good Day Mr. Sebeko

I hope this email finds you well.

Please note that the escalation has been concluded and resolved.

The ref number for the escalation is inc -71159.

You may manage your account by downloading the Dstv now app by clicking on the following link:https: //now.dstv.com/

Regards

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Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

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Good day Sir,

Any update on this?

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

***4:986130

Mncedisi <***> Mar 10, 2020, 8:10 PM to Herold

What does this mean? Siyabonga M Sebeko

On Tue, Mar 10, 2020 at 9:43 AM Herold Xaba <***> wrote: Good Day Mr. Sebeko

I hope this email finds you well.

Please note that the escalation has been concluded and resolved.

The ref number for the escalation is inc -71159.

You may manage your account by downloading the Dstv now app by clicking on the following link:https: //now.dstv.com/

Regards

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Description automatically generated

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

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A screenshot of a cell phone

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From: Mncedisi <***> Sent: 09 March 2020 08:41 AM To: DStvHelp <***> Cc: Herold Xaba <***> Subject: Re: [EXTERNAL] Re: FW: Mr S SEBEKO - ***5

Good day Mr Xaba,

While you on this case, i would like to know why my services are being cut off/disconnected this has happened two or three times in the last 30 days.

The last incident was last week Friday when i called i was informed that i called in the very same day at around 10:00 and that why i was disconnected.

I would like to know what is going on.

Siyabonga M Sebeko

On Thu, Mar 5, 2020 at 8:12 PM Mncedisi <***> wrote:

thank you, i will be waiting your update.

Siyabonga M Sebeko

On Thu, Mar 5, 2020 at 5:09 PM Dstvhelp <***> wrote:

ENQUIRY REFERENCE NUMBER : ***4

Good day Mr Sibeko

Please note that we are dealing with your query and we will be providing feedback as soon as it has been resolved .

We apologize for the delays.

Regards

Pricelock Escalations

On Thu, 5 Mar at 6:07 AM , S SEBEKO <***> wrote:

is there someone working on this matter?

Siyabonga M Sebeko

On Tue, Mar 3, 2020 at 6:09 AM Mncedisi <***> wrote:

Good morning Sir,

Is there any update on this matter?

Siyabonga M Sebeko

On Thu, Feb 27, 2020 at 9:45 PM Mncedisi <***> wrote:

Good day Sir,

Any update on this?

On Wed, 26 Feb 2020, 15:10 Herold Xaba, <***> wrote:

Good Day Mr. Sebeko

Our business desk is still working on below query. I will feedback again once the matter is resolved.

Regards

H. Xaba

Herold Xaba

Omni-Channel Team Leader:

Call Centre - Inbound

From: Khumbudzo Mbuba <***> Sent: 26 February 2020 10:15 AM To: *** Cc: Herold Xaba <***> Subject: Mr S SEBEKO - ***5

Good Day Mr. S. Sebeko

I hope this email finds you well.

As per our conversation, your billing query is being investigated and feedback will be provided once the matter is resolved

Ref for the call ***5-i281

Regards,

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

***4:986130

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy.

Mncedisi <***> 12:03 PM (9 minutes ago) to DStvHelp, Herold

Good morning Mr Xaba,

you have told me that the issue has been sorted out.however, last month you debit R643.00 and i have just received an SMS informing me that you will debit R868.84 ON THE 25th.

NB: I AM ON PRICE LOCK WHY AM I BEEN BILLED DIFFERENT EVERY MONTH