PL
Peter L
1 reviews | Active since Mar 2009
28 Mar 2017, 21:45
Billing Issues
<p>Despite being double charged for DSTV in January and calling them a month ago to sort it out which I was promised would be done I have just received my new account and they still owe me a months refund. ABSOLUTELY PATHETIC SERVICE AND THEY FEEL NOTHING FOR THEIRT CUSTOMERS. Time to move away. Disgusted with them !!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Mar 2017, 08:05Dear Peter
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s reply29 Mar 2017, 08:05
Official
Dear Peter
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Mar 2017, 13:47Good day Peter
Thank you for taking our call today.
As discussed, the refund is captured pending approval.
You will receive the notification from our finance team once paid out.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Mar 2017, 13:47
Official
Good day Peter
Thank you for taking our call today.
As discussed, the refund is captured pending approval.
You will receive the notification from our finance team once paid out.
Please do contact us should you require any further assistance.
Best regards
Dinah
Best regards,
PL
Peter L's updateReviewer Update
29 Mar 2017, 22:41Well I must say that Dinah has really stepped up and my complaint has been resolved in a professional and very satisfactory manner. Many thanks to you and the others involved at Multichoice for sorting out the issue as promptly as you have.
PL
Peter L's update29 Mar 2017, 22:41
Reviewer Update
Well I must say that Dinah has really stepped up and my complaint has been resolved in a professional and very satisfactory manner. Many thanks to you and the others involved at Multichoice for sorting out the issue as promptly as you have.
DStv (MultiChoice)'s replyOfficial
31 Mar 2017, 12:18Dear Mr Levey
We confirm that your refund has been paid out.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply31 Mar 2017, 12:18
Official
Dear Mr Levey
We confirm that your refund has been paid out.
Thank you for your invaluable support.
Best regards
Dinah
Best regards,