KK
Kelvin K
1 reviews | Active since May 2018
10 Jun 2018, 05:45
Billing issues
Billing issues on the rise and I strongly suspect this is deliberate. When I contact their offices, no one is willing to help.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
10 Jun 2018, 14:09Dear Munashe Jani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jun 2018, 14:09
Official
Dear Munashe Jani
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
KK
Kelvin K's updateReviewer Update
10 Jun 2018, 14:47This copy paste reply, PR stunt does not help unless if you honestly try and resolve the queries being submitted to you.
KK
Kelvin K's update10 Jun 2018, 14:47
Reviewer Update
This copy paste reply, PR stunt does not help unless if you honestly try and resolve the queries being submitted to you.
DStv (MultiChoice)'s replyOfficial
11 Jun 2018, 18:31Good day Munashe
Thank you for taking my call today.
As discussed, I apologise for the poor customer experience received.
Based on the findings showing in your DStv account. There was no discount credited to you for February and March 2018. For this reason, I have manually adjusted the account and this credit reflects in your DStv account.
Once again, thank you for your continuous interaction with us.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Jun 2018, 18:31
Official
Good day Munashe
Thank you for taking my call today.
As discussed, I apologise for the poor customer experience received.
Based on the findings showing in your DStv account. There was no discount credited to you for February and March 2018. For this reason, I have manually adjusted the account and this credit reflects in your DStv account.
Once again, thank you for your continuous interaction with us.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
KK
Kelvin K's updateReviewer Update
11 Jun 2018, 19:33Dinah
I appreciate the response and time taken to look into the matter. If we could have more people like you, we will have very few cases like this.
Thank you
KK
Kelvin K's update11 Jun 2018, 19:33
Reviewer Update
Dinah
I appreciate the response and time taken to look into the matter. If we could have more people like you, we will have very few cases like this.
Thank you