Billing issues
I was a DSTV customer +- 2 years ago (2015), and I paid upfront for the services as I had no contract or debit order agreement with them. As far as I am aware the services only run for the paid days and after that it is terminated. According to DSTV the services ran for a few extra days which I did not pay for and I never received any statements with outstanding amounts whatsoever. Two weeks ago I received a phone call from a debt collecting company stating that I owe DSTV money, my question is how am I handed over on a prepaid service, where I pay upfront to receive the services from them and no payment results in termination of the services.
Please advise me on how I am liable for an amount that I have no statement for and also how can I be charged if I was on a prepaid service with them.
Dear Riel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Riel
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Riel
We understand your frustration in this regard. You had to notify us to schedule the disconnection of service for the next billing month. This is to prevent any further charges for the service.
If we don't receive any request to disconnect/cancel the service, the service will be suspended days after your payment date. You'll then be liable to pay a prorated amount for the number of days the service was active .
Regards
Girly
Best regards,
Good day Riel
We understand your frustration in this regard. You had to notify us to schedule the disconnection of service for the next billing month. This is to prevent any further charges for the service.
If we don't receive any request to disconnect/cancel the service, the service will be suspended days after your payment date. You'll then be liable to pay a prorated amount for the number of days the service was active .
Regards
Girly
Best regards,