Billing issue

I have never been taken from pillar to post like I did by the mulichoice call centre. You have to repeat yourself a million times to diffenet people sitting in different locations. A simple billing issue take them over 2 weeks and counting to resolve. The notes on the system are not captured correctly and no one seems to have an idea how to assist you. I'm just very disappointed by their level service....no wonder people are moving to netflix!