KM
Koketso M
1 reviews | Active since Dec 2017
26 Mar 2020, 07:57
BILLING ISSUE
I took an explora with DSTV about two year ago and another one a couple of months later, the total for my bill is supposed to be 1500 on a monthly basis but however the amount keeps on changing on the monthly basis as it is already I am told to pay 1800 and I when I called they are unable to explain as to how we got to that amount.
Can I kindly have an update as to how did that happen, last month I spoke to an agent who told me that the fault is from their end(DSTV) and I am not the client who has been complaining with the billing and it was sorted out for a couple days and then I was billed another 300 again
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Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Mar 2020, 08:36Hi Koketso,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Mar 2020, 08:36
Official
Hi Koketso,
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
KM
Koketso M's updateReviewer Update
26 Mar 2020, 10:57Hi I had paid 1020.00 and I paid another 500 and I aslo paid another 261.14 on the 20th of March, the question my monthly subscription is 1500 for both accounts but why is irt every month the charges are different?? I fail to understand that and I feel like I have been ********** every month.
KM
Koketso M's update26 Mar 2020, 10:57
Reviewer Update
Hi I had paid 1020.00 and I paid another 500 and I aslo paid another 261.14 on the 20th of March, the question my monthly subscription is 1500 for both accounts but why is irt every month the charges are different?? I fail to understand that and I feel like I have been ********** every month.