Billing issue
<p>My account was canceled more than a year ago. I'm now receiving phone calls from your attorneys stating that my account has been handed over for debt collection, when in fact, multichoice owes my money. I have phoned the helpdesk multiple times to get this resollved, but you your staff can seem to get this sorted out. </p> <p> </p> <p>These are the last 2 cases that i logged. ********** and ********** . Your staff also refuse to escalate the matter and I'm left to sort out a mess that was created by DSTV. I would like to get my mony back, our should i hand DSTV over for debt collection???<br /><br />Incompetance at a grand scale!!</p>
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Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
27 Jun 2017, 10:11Dear Retief Zietsman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply27 Jun 2017, 10:11
Official
Dear Retief Zietsman
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Jun 2017, 12:04Dear Retief Zietsman
Thank you for taking my call, as discussed please send us your ID copy, bank statement reflecting the account where the refund must be paid, as well as your proof of payment dated 13-05-2016 for R 809.00.
Kindly send it to ***. Once you have sent an email you will receive a case reference number, please reply with it so we can trace your documents.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply28 Jun 2017, 12:04
Official
Dear Retief Zietsman
Thank you for taking my call, as discussed please send us your ID copy, bank statement reflecting the account where the refund must be paid, as well as your proof of payment dated 13-05-2016 for R 809.00.
Kindly send it to ***. Once you have sent an email you will receive a case reference number, please reply with it so we can trace your documents.
Regards
Elna
Best regards,
's updateReviewer Update
28 Jun 2017, 14:26I have submitted all documentation as requested. I still have not received a referance as i was told over the phone I would! So i have jumped through all your hoop, for something you, DSTV stuffed up.
Please put me into contact with someone that actually knows how to perform job properly.
's update28 Jun 2017, 14:26
Reviewer Update
I have submitted all documentation as requested. I still have not received a referance as i was told over the phone I would! So i have jumped through all your hoop, for something you, DSTV stuffed up.
Please put me into contact with someone that actually knows how to perform job properly.
DStv (MultiChoice)'s replyOfficial
28 Jun 2017, 17:44As discussed; I will call you back tomorrow for the case number.
Best regards,
DStv (MultiChoice)'s reply28 Jun 2017, 17:44
Official
As discussed; I will call you back tomorrow for the case number.
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Jun 2017, 15:12Dear Retief Zietsman
We confirmed your refund has been processed.
Please let us know if there is anything that we can assist you with in future. We are always here to help.
Kind Regards,
Elna
Best regards,
DStv (MultiChoice)'s reply29 Jun 2017, 15:12
Official
Dear Retief Zietsman
We confirmed your refund has been processed.
Please let us know if there is anything that we can assist you with in future. We are always here to help.
Kind Regards,
Elna
Best regards,