Billing issue

Good Day,

I am utterly disgusted and disappointed by Multichoice and this so called pay TV myth, the nerve they have to debit R10320.00 on my account.

A few month ago I was minding my own business then I received a call from someone that offered me to upgrade my decoders, I figured why not, that was the worst mistake I ever made.

During the activation I advised the consultant that was helping me to move whatever credit that I had on my old account to the new account. Fast forward to my nightmare, I have insurance with them and I’ve been seeing debits from Multichoice every month as usual like before I did the swap, however turns out they have been debiting for insurance only and I wasn’t aware until I got a message that my account hadn’t been paid in 3months. My 1st thought was hold on, weren’t the services supposed to be disconnected if the account wasn’t paid? It is pay TV after all right However I figured you know what perhaps I am also partly to blame for not monitoring, So I called and spoke to the consultant explained my dilemma and I was told that someone would call me back she took my details for call back, however during the call I told them that look, the balance on account too high I can’t afford to pay it all at once and that I had initially opted for price lock but I said to a consultant I’m willing to pay that was outstanding amount but it had to be divided within the remaining months of the contract which was then 20 Months plus I pay the initial price lock and their words was don’t worry sir that we can do even arranged that they can debit provided I get a call back as promised. Month passed still no debit I called and again was promised a call back I even went to the front counter at your offices to check what’s going on because I haven’t received a call back and I was concerned and again at the branch consultant politely apologized and said she make sure that all her queries are sorted and would call me or email

I left till having confidence in Multichoice I mean they have once won the orange index so I have no reason not go trust them.Out of the blue I get notification that Multichoice debited R10320.00 the shock and the disappointment I had, my heart stopped and I lost my breath for a seconds, took a while to compose myself together so that’s what I got for trusting these ****** really broke me to pieces its December and I am a family man, why I am taking the blame for the incompetence on their behalf. Till to this day no one has even called me regarding this issue but they quick to debit, I am even starting to think that maybe I must get fibre and stream my programs at cut all ties with DSTV. Sis on you Multichoice.

regards,