Billing is continuously wrong
It probably does not help to review DSTV/Multichoice as they do not care and since there is no good competition they care even less. After twenty years they cannot get their billing right, cannot get a package change right without messing up my bill and it takes hours of chat, phone calls, etc. to get to the correct total. You think they would have a proper IT department by now, but obviously they have no clue at running a billing system.
Nevertheless my one star will be another one star for DSTV accounting.
hellopeter: You should have a zero star as well. I did not want to give the one.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Nov 2020, 16:53Hi Cobus Sadie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Nov 2020, 16:53
Official
Hi Cobus Sadie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Nov 2020, 21:58Hi Cobus Sadie,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the downgrade has been scheduled on the account, and we can assure you our main focus is giving excellent customer service. You can always look forward to a positive customer experience when interacting with us and when using customer Self-Service platforms.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the downgrade has been scheduled on the account, and we can assure you our main focus is giving excellent customer service. You can always look forward to a positive customer experience when interacting with us and when using customer Self-Service platforms.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply29 Nov 2020, 21:58
Official
Hi Cobus Sadie,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the downgrade has been scheduled on the account, and we can assure you our main focus is giving excellent customer service. You can always look forward to a positive customer experience when interacting with us and when using customer Self-Service platforms.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball. We do confirm the downgrade has been scheduled on the account, and we can assure you our main focus is giving excellent customer service. You can always look forward to a positive customer experience when interacting with us and when using customer Self-Service platforms.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,