LM
Laura M
1 reviews | Active since Feb 2016
07 Aug 2018, 11:33
Billing incorrect
I cancelled my dstv subscription and now am told I owe multichoice, I dont you anything, I cancelled. I dont have a contract with you so I dont owe you
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Replies (2)
DStv (MultiChoice)'s replyOfficial
07 Aug 2018, 14:10Dear Laura
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply07 Aug 2018, 14:10
Official
Dear Laura
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Aug 2018, 14:09Good day Laura
Thank you for contacting us.
May I take this and apologise for the delayed response.
I've checked on your DStv account, our records confirm that you requested for a disconnection of service on 03 May 2018. At that time, the service could not be disconnected as the payment date for your DStv account is on 01st of every month.
Please be reminded that your DStv service is offered on a month-to-month contract. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades/disconnections can only happen once a month, on the day your next subscription payment is due. In your case, the payment date for your DStv account is on 01ts if every month. It is for this reason the consultant advised that the service can only be disconnected on 01 June 2018.
Your DStv account has an overdue balance of R291.14 due for payment. This is a pro rata balance charged from 01 to 19 May 2018.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply11 Aug 2018, 14:09
Official
Good day Laura
Thank you for contacting us.
May I take this and apologise for the delayed response.
I've checked on your DStv account, our records confirm that you requested for a disconnection of service on 03 May 2018. At that time, the service could not be disconnected as the payment date for your DStv account is on 01st of every month.
Please be reminded that your DStv service is offered on a month-to-month contract. When you pay your subscription, the service for that month is therefore fixed.
In order to fully align with our billing rules, downgrades/disconnections can only happen once a month, on the day your next subscription payment is due. In your case, the payment date for your DStv account is on 01ts if every month. It is for this reason the consultant advised that the service can only be disconnected on 01 June 2018.
Your DStv account has an overdue balance of R291.14 due for payment. This is a pro rata balance charged from 01 to 19 May 2018.
Feel free to contact us if you require any further assistance.
Kind regards
Dinah
Best regards,