billing incompetence

The incompetence at dstv is mind boggling. I bought a new explora 2 in December and cancelled my insurance on 2 older decoders at the same time. I was given a new monthly premium and was told the last date of being insured was the 27th December. My debit order for December came and went with nothing processed off my account. After more than 16 years of having a debit order I was then told that my name did not match my bank account details so they could not process the debit order???? After more phone calls I finally had the debit order processed. Then today I get an sms saying my services have been suspended due to an outstanding amount of R62.42 which when queried is due to non payment of my insurance. Really - trying to do business with dstv is not worth the aggravation. Go ahead and suspend my services Netflix is a fraction of the cost and easier to manage.