MK
Mohammed K
1 reviews | Active since Mar 2009
01 Oct 2017, 11:31
Billing incompetence
I was billed over R1000 last night for a service I cancelled. You even refunded my account when I cancelled. Now due to your mistake I must go through the trouble of dealing will call centre agents who pretend to not hear you and ask stupid questions. I spoke to Sinah at 11:22am who was utterly terrible and disallowed me to rate her service. Not sure how you deal with service agents who actually cannot service customers. Non the less, I want my money back not in 7/10 days, I want it back immediately! Ref: ********** 0-174
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
02 Oct 2017, 08:36Dear Mohammed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Oct 2017, 08:36
Official
Dear Mohammed
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Oct 2017, 12:44Good day Mohammed
Thank you for sending us your query.
Please accept my apology for the poor customer experience received from Sinah. This feedback will be forwarded to her management for necessary coaching.
Regarding the refund, the finance team is currently working on it. You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Oct 2017, 12:44
Official
Good day Mohammed
Thank you for sending us your query.
Please accept my apology for the poor customer experience received from Sinah. This feedback will be forwarded to her management for necessary coaching.
Regarding the refund, the finance team is currently working on it. You will be updated with the feedback as soon as received.
Kind regards
Dinah
Best regards,
MK
Mohammed K's updateReviewer Update
02 Oct 2017, 13:01Hi Dinah,
Thank you for getting back to me.
If you listen to that call you will notice that she was trying to avoid speaking to me. Only after I told her that I will call back to have the call pulled and escalated she immediately responded. At the end of the call she avoided letting me rate her service. Hope coaching helps from her avoiding help your other customers. And if I rated it would be the lowest score.
Please could I appeal to you and your finance team to ensure that this does not happen again as I was assured by all the previous call agents that I do not owe you any monies. In fact you refunded me monies owing to me. Also, kindly let me know when you expect to refund me.
Regards,
Mohammed
MK
Mohammed K's update02 Oct 2017, 13:01
Reviewer Update
Hi Dinah,
Thank you for getting back to me.
If you listen to that call you will notice that she was trying to avoid speaking to me. Only after I told her that I will call back to have the call pulled and escalated she immediately responded. At the end of the call she avoided letting me rate her service. Hope coaching helps from her avoiding help your other customers. And if I rated it would be the lowest score.
Please could I appeal to you and your finance team to ensure that this does not happen again as I was assured by all the previous call agents that I do not owe you any monies. In fact you refunded me monies owing to me. Also, kindly let me know when you expect to refund me.
Regards,
Mohammed