vM
vuyani M
1 reviews | Active since Oct 2011
22 Nov 2020, 12:53
Billing horrors again
Here we go again with DSTV’s billing issues. This is so frustrating, you must just debit my bank account any amount you like. I’m on on my last month of The R799 Pricelock, yet I have a notification that my debit order is R1055. This is even more than the normal Premium subscription +access fee of R919. I’m told it’s for a decoder +installation, which are supposed to be free according to the the Pricelock deal. The deal said R799* 12 months, not 11 months and R1055 on the 12th month. I really fail to understand why you keep doing this. This is not the first time I have had billing issues with DSTV. Can you please sort this out. So that I can cancel the service afterwards.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
22 Nov 2020, 13:05Hi Vuyani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2020, 13:05
Official
Hi Vuyani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
22 Nov 2020, 19:38Hi Vuyani,
As per our telephonic conversation, I will monitor your account and contact you on the 25\11\2020.
I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, I will monitor your account and contact you on the 25\11\2020.
I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply22 Nov 2020, 19:38
Official
Hi Vuyani,
As per our telephonic conversation, I will monitor your account and contact you on the 25\11\2020.
I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, I will monitor your account and contact you on the 25\11\2020.
I apologize for any inconvenience caused.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
04 Dec 2020, 15:34Hi Vuyani,
As per our telephonic conversation, we have manually processed the discount that was due to you and thus your account now has a credit balance.
The amount that will then be deducted on 25.12.2020 is R 686.94.
Also, please remember to sign up for our rewards programme where you get rewarded just for watching the stuff you love. From the moment you join, you become a star – from a Starter to Rising Star and right up to Super Star and Legend. Each level comes with its own awesome rewards, challenges, and exclusive competitions that you’ll love.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, we have manually processed the discount that was due to you and thus your account now has a credit balance.
The amount that will then be deducted on 25.12.2020 is R 686.94.
Also, please remember to sign up for our rewards programme where you get rewarded just for watching the stuff you love. From the moment you join, you become a star – from a Starter to Rising Star and right up to Super Star and Legend. Each level comes with its own awesome rewards, challenges, and exclusive competitions that you’ll love.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Dec 2020, 15:34
Official
Hi Vuyani,
As per our telephonic conversation, we have manually processed the discount that was due to you and thus your account now has a credit balance.
The amount that will then be deducted on 25.12.2020 is R 686.94.
Also, please remember to sign up for our rewards programme where you get rewarded just for watching the stuff you love. From the moment you join, you become a star – from a Starter to Rising Star and right up to Super Star and Legend. Each level comes with its own awesome rewards, challenges, and exclusive competitions that you’ll love.
Kind regards
DStv: Hello Peter Team
As per our telephonic conversation, we have manually processed the discount that was due to you and thus your account now has a credit balance.
The amount that will then be deducted on 25.12.2020 is R 686.94.
Also, please remember to sign up for our rewards programme where you get rewarded just for watching the stuff you love. From the moment you join, you become a star – from a Starter to Rising Star and right up to Super Star and Legend. Each level comes with its own awesome rewards, challenges, and exclusive competitions that you’ll love.
Kind regards
DStv: Hello Peter Team
Best regards,