BILLING HAVOC AT DSTV

Service delivery at DSTV accounts department is non existent.

In March 2018 we app**** for the price lock package and it was approved. This was the start of a never ending battle.

Firstly, the decoder was given to a courier that one could not get hold of and who delivered the decoder to some business address. The lost decoder proved to be a huge issue from March to July when at last a decoder was delivered to our home address. End of our dilemma??? Indeed NOT! When the installers came to install the decoder, they opened the still sealed box and found that the paperwork inside belonged to another DSTV subscriber. They phoned DSTV and apparently sorted out the mess. End of our dilemma??? Indeed NOT!

Since then we have been debited with huge amounts for various packages, still including the Premier package. Efforts to get this sorted out were in vain and we were assured that we wouldn't get disconnected for the incorrect billing. WRONG!!!

We were eventually disconnected last week as the billing has STILL NOT been sorted out. They also cancelled our insurance. When I look at the bill online there are so many inter account transfers it boggles my mind. Our decoder also has the strangest name, one which I certainly never invented. I demanded to speak to their business centre or accounts department and was told that I couldn't be put through to them and they would phone me within an hour. *******!!!! This is now 3 days later and I haven't had a call.

I went onto their Facebook page and sent them a message and was assured that their price lock department would get hold of me. NOTHING!!!!

I stopped paying by debit order because of the huge discrepancies in the billing and this is a huge annoyance.

DSTV GET YOUR ACT TOGETHER or pay me to come and sort out your billing department. Surely in the space of almost a year you can sort out our account!!!!!!!