TB
Tricia B

1 reviews | Active since Mar 2011

04 Feb 2016, 07:25

BILLING GONE WRONG

Ever since opting for the R899 Explora package my billing has been erratic to say the least. January deduction R722.30. I made a call earlier in the year possibly December and the sonsultant did not know where an additional R25 came from advised he would credit it to the account. (Instead of R699 seemingly R724 had been deducted.<br> <br> Now for February I am deducted R1724.00 the Explora having been installed on 28 December the same day I cancelled my normal view decoder. I did not agree to a deduction of R1 724.00 that's ridiculous. <br> <br> When is the billing going to be correct? What will it be next month R3000? This is not what I agreed to :(

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Feb 2016, 10:17
Official
Hello Tric,

We hope you will accept our apology for the delayed response and the inconvenience caused.

According to our records, you have been contacted regarding your query.

Thank you for your time and patience. Your support is important to us.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Kind regards
Dinah


Best regards,