Billing Fumbles

Good Day

This is a ******* !! My name is Siphiwe Mahlasela … and I have been with DSTV for more than 8 years now . Things were fine then because I knew exactly how much I was paying and my nightmare started last year in January when I app**** for a price lock promotion and took an additional decoder on a R99 per month special .

At the time I did that, I even instructed DSTV to debit my account to save me time of having to queue everytime I have to make a payment , but I’m disappointed to say that nothing went well ever since :

• Firstly, when the consultant sold me a pricelock package I was advised that I would be paying a total of R570 on my monthly subscribtions but I do not remember paying that amount ever since I took that deal . Every month since then I have been paying R700 and above . I tried to query that but with no success because I was sent from pilar to post all the time and to make matters worse I was never debited on the day we had agreed upon, debits would come randomly way after the debit date. I ended up cancelling it . • Secondly, I upgraded my bouquet from compact to compact plus last year and things went from bad to worse as I was billed exorbitant amounts ever since without explaination . • Lastly, during the month of April on the 29th to be exact, I received an sms that I should pay R632 to avoid being cutt off , but when I got to DSTV to make a payment I was told I should pay R800 (which I did). Now today I received an sms stating that ion order for me to stay connected I should pay R1359 and I’m not even on a full bouquet .

I feel this is now a ******* and for the mere fact that I do not know how much exactly I should pay and always charged more is a direct violation of my agreement with you . Unlike in the past, I now have an option – I have other options now, I don’t think I want to continue paying these ridiculous amounts for watching repeats over and over again . I will take this to my attorney and seek legal advice because I feel I have kept quite for far too long and this keeps getting worse and even more ridiculous !!

Thanks ********** 849