Billing for undelivered movie

It is disappointing that BoxOffice see fit to bill for a movie that failed to download, then Multichoice advise they will themselves resubmit the request and monitior the download progress, which again failed to download to my DSTV Explora decoder. On taking their word that they would action this monitoring and reverse the charge if they see that it still fails to download, imagine my disgust when after the movie again failed to download, I was billed by BoxOffice. On request of a refund from BoxOffice, lodged within 14 days of the incident, and having only on that date of my complaint received their account, including this particular billing, their simple response is that I took too long to reply. This is indeed the Tomatoe award of the year! Poor show Katleho. A VERY poor show indeed. This failure in delivery goes against the very grain of the protection of customers, where failure to deliver a product remains the responsibility of the product supplier, who as Multichoice in this case, said they would monitor the delivery thereof. <div><br></div><div>(Supplier name corrected by hellopeter.com)</div>