Billing for Services Not Rendered

The attache email trail of correspondence with Multi-choice speaks for itself: (Names have been redacted) 1st - Online Login Hi Team A customer has filled in the form, kindly find the details below: (Personal details redacted) Comments: Good Day, I have been to your offices to query why i am paying for insurance. None of my decorders have insurance. I am now considering going the legal route as this is still being billed. it is now years with no solution or reply. The agents tell me all the time that it has been resolved until i get my bill. To supoena the voice recordings can be done to prove that i have queried this several times. Once again, Why am I billed for insurance when none of my decorders are indicated as being insured? I have requested the voice transcripts where I was requested to approve insurance of any kind with no success. Nature of query: My DStv / account details Multi-choice reply:- Enquiry Reference Number: ********** 7 Dear ***x Thank you for taking the time to write to us. We apologize for any inconvenience caused. To cancel your Decoder Care Contract please forward your email to ********** or you can contact us on (011) ********** , fax (011) ********** .

My email:- Date: 2018/07/28 7:42:44 PM To: ********** ********** Subject: [EXTERNAL] Re: Multichoice reply [# ********** 7] Good day ***, I have been down this road many times before. I have even been to the centres, but nobody can explain to me how and when I took insurance for a decoder by insurance (I am sure you have checked and confirmed what I am saying). As I have explained, none of my decoders are covered by any insurance, yet you are billing me for insurance. This has been going on for an extended period, with me going to the centres to get this issue resolved every time I am billed, but I continue getting bill To now say I have to cancel the insurance, which I did not take, is mischievous and insensitive. I expect the insurance to be removed from my account and all the insurance deductions reimbursed. I do not expect to see insurance on my bill this mo Should I be billed for insurance again, I will take legal action against Multichoice.

Multi-Choice email reply:- To: ***x Sent: Wednesday, August 1, 2018 3:55:03 PM Subject: Re: Re: Multichoice reply [# ********** 7] Your DStv reference number and query status ********** 7 Enquiry Reference Number: ********** 7 Dear ***xx Thank you for your email. With regards to your below complaint; Kindly be advised that the decoder insurance on your decoder U ********** 39 was activated on the 9th January 2012, using our DStv self-service website. As we do not have your personal login details to the website, we cannot accept responsibility for the activation. In addition to the activation, a letter of action was forwarded to you email ***x in February 2012, annual notification was also forwarded to you in May 2014 and 2015 notifying you of the active policy on your account. We have cancelled the policy with immediate effect as you have request and no further deductions will be made for the premiums will be made. However, no credits/refunds will be captured. Kind regards, ******x NMS Insuran ce Services (SA) Limited Team For more information about DStv’s Decoder Insurance, please click here http://www.dstv.com or contact us on ********** .

My email reply:- From : ***x Subject : Re: Multichoice reply [# ********** 7] To : MultiChoice ********** Re: Multichoice reply [# ********** 7] Good day Multi choice, You are not telling the truth. I am still receiving insurance bills. (attachment of Multichoice bill showing billing for "Device Care Contract Insurance Premium" sent with email)