kN
kagiso N
1 reviews | Active since Apr 2015
29 Apr 2015, 10:32
Billing for service not used for April
in April I decided not to pay my account as i was not going to be at my place until the 27th of April. ive received a bill of R674 yet i did not make payment and with passed experience having dstv through(family/flatmate) accounts would be switched off as the contract is a prepaid contract. 'You dont pay, it gets switched off\. ive been told about terms and conditins that stipute
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DStv (MultiChoice)'s replyOfficial
30 Apr 2015, 13:31Hello kamogelo86,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account, and noticed that our records indicate that you have been assisted by one of our managers.
Please be advised that that our Term's and Conditions are clear that the customers have to call to inform us or send us information via e-mail or via our touch points below to request disconnected of service to allow us information on record.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account, and noticed that our records indicate that you have been assisted by one of our managers.
Please be advised that that our Term's and Conditions are clear that the customers have to call to inform us or send us information via e-mail or via our touch points below to request disconnected of service to allow us information on record.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply30 Apr 2015, 13:31
Official
Hello kamogelo86,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account, and noticed that our records indicate that you have been assisted by one of our managers.
Please be advised that that our Term's and Conditions are clear that the customers have to call to inform us or send us information via e-mail or via our touch points below to request disconnected of service to allow us information on record.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We have checked your account, and noticed that our records indicate that you have been assisted by one of our managers.
Please be advised that that our Term's and Conditions are clear that the customers have to call to inform us or send us information via e-mail or via our touch points below to request disconnected of service to allow us information on record.
Here are our touchpoints:
@DStvcare(twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta