Billing Fiasco

DSTv, please just stick to the repeat shows and stay away from competitions and these free package upgrades because your systems are not capable of handling the downgrading on time and now the billing is just a mess. What annoys me the most is that every time my debit order didn't go off, I went through to you on Twitter and you would look into the account and provide an explanation. Now, you claim that you never received payment for the period of April and May, but my goodness you have been debiting the same account for close to 10 years and we've never had issues until you decided to add me to the upgrade fiasco which I did not sign up for. Now when you do your calculations, you want me to pay for the package you had put me on and not for the package that I am on. What nonsense is that?!? If it wasn't for the fact that my mom watches that 1 channel, then I would part ways with DSTv and save myself the headache. Even your agents have no idea what they are saying in their responses, but they refuse to apologize and take accountability for the mess caused by their employer.