Billing

I am very disappointed , DSTV continues to offer bad customer service. The chart was supposed to assist us but I normally find agents who seem to be clueless about DSTV services - not able to advise as to why the balance is at a certain amount ,worse not even finding out from their colleaques or contact center - call (this took place last week between 24th to 27th on the chart - fun enough its not the first time it happens). Today (2nd May 2023) I checked my account to see if errors were cleared as i was told last(Wednesday or Thursday ) by the agent on the phone call ,only to discover that the balance is still showing as due ! the agent I spoke to had no idea what was going on and after a long conversation I asked to speak to the supervisor who then told me that my account is blocked as there was a problem with the reconciliations in the accounts department. I have been paying my account on time and never skipped a payment ,however DSTV has decided to block my account and also debited additional costs of reconnecton fee together with the over R400 amount that is on total due. Why is it that DSTV inconvenience me by blocking the channels whereas the problem is in their side ?