Billing

In sept 2021, received a call from Multichoice and spoken to the advisor thst will like to downgrade my package due to finacial problem. Then we agreed on 2 years contract were my amount will go down from R650 to R508. Boom then my account its more than the aggreement.. i owed Multichoice R2555 . I called then speak another advisor who adv that I activate the open view and holiday viewing or something and as it was self service i must pay and she will make me an arrangement to pay for 3 months the amount of R655. Giess whst the payment need to be paid by the 11th as per her email. Last month my both decorders were disconnected from tje 13th Nov to end off. I tjen paid R1250 odd my acc was active again. 2 days after my account is active I went online then find out that I have been paying for an extra decorder that I dont use anymore. I quiried then they 3rd advisor said she will close 1 that i said its not working. Then from the 4th Dec checked my dstv account inline found out that I am paying for 2 decorders each, meaning separately of which my actual package was price lock include extra view for free for 24 months then after went bck to normal compact plan includes extra view.

I requested a call back and mentioned the times m available to take their call but not winning. I cannot pay 3 insurance 3 decorders separately. Multichoice failed to help me. M going to cancel ny account with u and use buy router with that money i need to pay for and leave u peace. I am honestly not happy with Multichoice at the moment. Lost a loyal customer. CEO will get my email tomorrow morning to lay a complain. Thank u for making my life and my kids miserable.