Billing Errors

On the 7th of October i upgraded my service From Access R99.00 to premium. The call agent on this call told me that my new bill would be R500+ due at month end. Before the call ended the line dropped. I called back 10mins later and was advised that my decoder was upgraded. A few days later the my service was cut , which reocurred. I called in on the first disconnection and requested an escalation as on my first call i was advised incorrectly and wished that the call be listened to. I escalated twice in one month, and never did any managers ever bother to call me back. On my last call in October I was told that every time i requested my service to be reconnected I was charged R50 which I was never informed about . Then my new invoice was over R1500. I had to escalate this again , requested to have all the charges removed as I had an on going "ESCALATION". On that call i was told that my new bill is R428 of which I payed R450.

This month I got a notion saying I need to pay R276 . I called in and I told the agent that my account was in arrears , which I cant understand as in November i was in credit of R28. On December 1st I made my R99.00 payment and the CSR fixed the invoice after I insisted the calculation is wrong . They claimed I owe R76.00 .

So it turns out that not only can the managers not follow through on call backs but the agents cant do maths in the billing team as well.

My frustration is with the first call I had, Where I clearly was given FALSE information and then the call just dropped then my service just got switched over with no warning!!!!

Why has no manager called me back ever!! I got no apologizes no goodwill!