<p>On 2016/08/09 I replaced my decoder with the new model, and on the same day 2 subscriptions popped up, one for R11.13 and the other for R345, and payment was made on 2016/09/01 and it did not reflect on the account history. I started getting SMSs on outstanding subscription and on 2016/08/25 another subscription fee of R166.94 popped up. I phoned support, and they verified the payment, and said that the other subscription fees will be reversed as it is a fault. And I thought thats it, NO, only the R11.13 was reversed. and on 2016/09/07 a reversed amount R33.39 popped up. Phoned again, explained everything again, yes, their is a fault, will reverse, and the payment still not showing. Ok, is it fixed, nope, got disconnected, and another amount for subscription of R57.50 popped up. Phoned again, explained everything, yes, payment is showing, yes something is wrong, think day billing has been app****, will fix. Got charged a reconnect fee of R50 on DSTVs fault. Is it fixed now, NO, 5 days later and disconnected again, and another subscription fee of R57.50.</p> <p> </p> <p>What is going on, is you system falling apart. Please sort it out ! </p>
Dear Armand Lange
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Armand Lange
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Mr De Lange
Thank you for taking our call today.
As discussed, your service has been restored and the account is now manually adjusted.
You may carry on paying your monthly subscription for the DStv Compact package.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Dear Mr De Lange
Thank you for taking our call today.
As discussed, your service has been restored and the account is now manually adjusted.
You may carry on paying your monthly subscription for the DStv Compact package.
Please feel free to contact us should you require any further assistance.
Best regards
Dinah
Best regards,
Thanks Dinah for the prompt reply and solving of this problem.
Thanks Dinah for the prompt reply and solving of this problem.
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