Billing Error

<p>I received an SMS 2 weeks ago which did not make sense " Your subcription is up for renewal. To continue entertainment for another year, we'll collect R1405.25 from you account on 22/11". I called your call centre to find out about this. The lady said that she cannot see that amount on my account and even when she adds my accounts up it does not come to that amount. And also I still have 4 months left on my Price Fix contract. She assured me that the SMS may have been sent in error and i should ignore it. Thats what i did but guess what, on the 22/11 you debited me R 2239.25. So I again called your call centre and explained about the SMS. She checked my account and said she cannot explain why I was debited so much but my account is in credit of.....guess how much??? R1405.25. How is it possible that you can debit more than what is due? And no one can explain as i asked her and could not and when i asked to speak to someone else, she tells me that that person will tell me the same thing. Are there robots working there?? Well seems like!! I asked to speak to a manager and from her voice i could see I would not get anywhere. She put me on hold forever( oviously waiting for me to put down the phone). Thats exaclty what i did as it cannot take 20minutes just to speak to a manager. I wen to my Bank and reversed the payment and then did an EFT for what is due. </p> <p> </p> <p>I am sick and tired of DSTV. We pay so much already for ****ty veiwing and you also can't get your billing correctly. As soon as my contract expired....Goodbye DSTV</p>