Billing department needs to get they heads *****ed on straight

How is it possible that im being billed for a disconnect subscription, I have not no paid for August, cause unfortunately if you have not noticed alot of ppl lost they jobs during the unrest, why would just add extra money for a God forsaken black box thats just sitting in the house, never the less your useless App gives you what ever balance it feels, yesterday I had R223 outstanding, today i hace R600 and some change outstanding, for something thats disconnected.. Why are you going to disconnect it and than charge, what is the point!!! This is just horrible