1 reviews | Active since Jan 2015
Billing Debacle since new system introduced
We have multiple decoders on our account. Multichoice are unable to allocate parts of the payment to the correct decoder and as a result, our holiday home decoder gets cut off intermittently and without warning, despite our account being paid in full (we are not on debit order). I have been to Multichoice offices on numerous occasions and each time I am given different information on how to cope with this. The statement is not sent regularly as in the past - when I request a statement I am sent a one pager, making no sense at all as it doesn't reflect all the decoders. There is no way to understand which part of the account is in debit or credit.<br> I am very unhappy with the current status quo and trying to take my complaint to a higher level has proved fruitless.
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the holiday and residential accounts have been reconciled. The next payment is expected on the 1st November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and the holiday and residential accounts have been reconciled. The next payment is expected on the 1st November 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile