**** billing

If only i could I would give them a zero,last month I downgraded my services from the 399 to R100 promotion but today my service get disconnected ,mind due I paid 134 plus insurance that I did not give consent to ,last month they said I must pay R339 for the account to be up to day ,I did that and downgraded today I am disconnected and being told they back dated my insurance ( that I did not consent or approve to ) I must now pay an extra R169 ,the agent on the line kept me holding for more than 20 mins and said they will call me back but guess what nothing ,the last time I asked them to send me a recording of me consenting to insurance nonsense they said they have escalate the matter but to date nothing,,I need them to provide me with recording that we consented to that insurance and if the is none credit me and please reconnect my services I have made my payment,you guys can't keep add fees and amounts that come out of no where without consent ..****ed beyond measure I've spent over 100 on calls but nobody ever calls me back