Billing Circus

<p>I have two dstv packages on one account. Premium & Extra. My due date is the 9th of each month. On the 8th of June I call in and request to downgrade Extra to compact as from the 9th. So I paid my bill online of R1388 for the two packages. Next day on the 9th, guess what, no signal. had to call in again just to get a signal sent to my decoder. Today, a week later I get a sms saying that I'm overdue and R832 must be paid immediately. For what? For who? I paid what was due last week, where does this magical R832 amount come from? And telling me it must be paid immediately threatening me with disconnection. Look into this and correct the situation as I'm not going to be happy if my service is disconnected due to faults on your end. I went into your N1 City office and was told the sms received is a mistake and the account will be corrected. I logged on and checked this evening, it's still showing that I'm overdue. Fix it!</p>