1 reviews | Active since Jan 2014
Billing chaos and incompetence
<p>Hi,</p> <p> </p> <p>in July i downgraded my contract to a compact package. I was billed accordingly. I have been paying my 430 every month and now you say I owe 828 and threaten to disconnect me? If you *********** whose fault is it. Don't rob ppl as there is a consumer board in SA. Get your house in order. Tried calling, you are caller number .... and it goes off. </p>
Dear Direshan
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Direshan
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Good day Direshan
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We confirm that your service is currently active on the DStv Compact Package as requested. Please be advised that the billing on your account has been adjusted and your next payment due will be on the 1 November 2016 for period 1 November 2016 to 30 November 2016.
Should you require any additional assistance, please do not hesitate to contact us .
Kind Regards
Rupert
Good day Direshan
Thank you for bring this matter to our attention.
Please accept our sincerest apologies for any inconvenience you have experienced in this regard.
We confirm that your service is currently active on the DStv Compact Package as requested. Please be advised that the billing on your account has been adjusted and your next payment due will be on the 1 November 2016 for period 1 November 2016 to 30 November 2016.
Should you require any additional assistance, please do not hesitate to contact us .
Kind Regards
Rupert