MB
Mar B
1 reviews | Active since May 2014
05 Sept 2017, 23:29
Billing changes without notification
I pay my account yearly, and my next payment was due in March 2018. After buying and activating my new decoder, my account has suddenly change and show that the next payment is due in September and that there will be a shortfall in November! How is this possible. Just yesterday everything was still fine
Helpful (0)
Replies (8)0
Replies (8)
DStv (MultiChoice)'s replyOfficial
06 Sept 2017, 08:07Dear Marnus
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply06 Sept 2017, 08:07
Official
Dear Marnus
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MB
Mar B's updateReviewer Update
07 Sept 2017, 11:18Thanks for the quick response. Looking forward to resolving this issue.
MB
Mar B's update07 Sept 2017, 11:18
Reviewer Update
Thanks for the quick response. Looking forward to resolving this issue.
DStv (MultiChoice)'s replyOfficial
07 Sept 2017, 12:05Good day Marnus
We are pleased to let you know that this issue has been resolved. Your account has been corrected / adjusted , it's due in March 2018 .
Apologies once again for the inconvenience and the confusion this has caused.
Thank you
Girly
Best regards,
DStv (MultiChoice)'s reply07 Sept 2017, 12:05
Official
Good day Marnus
We are pleased to let you know that this issue has been resolved. Your account has been corrected / adjusted , it's due in March 2018 .
Apologies once again for the inconvenience and the confusion this has caused.
Thank you
Girly
Best regards,
MB
Mar B's updateReviewer Update
07 Sept 2017, 21:10So why does it now show that R4800 is due by end of September 2017?
MB
Mar B's update07 Sept 2017, 21:10
Reviewer Update
So why does it now show that R4800 is due by end of September 2017?
MB
Mar B's updateReviewer Update
23 Sept 2017, 11:27I have just received a sms saying I have to pay R4807 before 28/9/2017! I thought the issue has been resolved?
MB
Mar B's update23 Sept 2017, 11:27
Reviewer Update
I have just received a sms saying I have to pay R4807 before 28/9/2017! I thought the issue has been resolved?
MB
Mar B's updateReviewer Update
03 Oct 2017, 15:53Although they promised me this issue is resolved I have just received a sms threatening with suspension of my viewing if I don't pay R4807 immediately. This is not acceptable as my account has been payed up to March 2018!!!!!!
MB
Mar B's update03 Oct 2017, 15:53
Reviewer Update
Although they promised me this issue is resolved I have just received a sms threatening with suspension of my viewing if I don't pay R4807 immediately. This is not acceptable as my account has been payed up to March 2018!!!!!!
MB
Mar B's updateReviewer Update
05 Oct 2017, 12:14Very nice! My viewing has been suspended because this issue was not sorted as promised by them! UNACCEPTABLE! I DO NOT OWE YOU MONEY!!!!!!!!!!
MB
Mar B's update05 Oct 2017, 12:14
Reviewer Update
Very nice! My viewing has been suspended because this issue was not sorted as promised by them! UNACCEPTABLE! I DO NOT OWE YOU MONEY!!!!!!!!!!
MB
Mar B's updateReviewer Update
27 Oct 2017, 12:292 months later - issue still not resolved, services disconnected 3 times already! And still awating feedback
MB
Mar B's update27 Oct 2017, 12:29
Reviewer Update
2 months later - issue still not resolved, services disconnected 3 times already! And still awating feedback