vL
veliwe L
1 reviews | Active since Sept 2014
05 May 2015, 11:23
billing changed and I was not told
Debit order amount changed for my Dst account and am new at this but I was told, called to find out what's going on and the lady I spoke to told me that they will do an investigation and I will receive an email before the end of the day. With a reference number and a call.. Its been more than two weeks now becoz I called on the 20th of April and still no one has come back to me.. Please assist
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 May 2015, 11:33Hello veliwe,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply08 May 2015, 11:33
Official
Hello veliwe,
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
The amount collected from your bank account was due to the annual price increase from MultiChoice effective as of the 1 April 2015.
According to our records your account is paid up to the 20 May 2015.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert