TM
Thulile M
1 reviews | Active since Aug 2021
17 Aug 2021, 08:02
Billing
I had a billing issue beginning of the month, where I was disconnected. I thought this was resolved only to wake up this morning, I am disconnected again and I owe R568. This amount is a subscription that I had won from your rewards program. Please sort this out before I cancel your services all together.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
17 Aug 2021, 09:58Hi Thulile Mngxekeza,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2021, 09:58
Official
Hi Thulile Mngxekeza,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
17 Aug 2021, 15:38Hi Thulile Mngxekeza,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that you were awarded a free month through the rewards program. However, you got a second for free in error.
According to our system, we never received payment for the month of May to June 2021.
Please note that the payment of R568.61 is required to have your services reconencted.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that you were awarded a free month through the rewards program. However, you got a second for free in error.
According to our system, we never received payment for the month of May to June 2021.
Please note that the payment of R568.61 is required to have your services reconencted.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply17 Aug 2021, 15:38
Official
Hi Thulile Mngxekeza,
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that you were awarded a free month through the rewards program. However, you got a second for free in error.
According to our system, we never received payment for the month of May to June 2021.
Please note that the payment of R568.61 is required to have your services reconencted.
Kind regards,
DStv: Hello Peter Team
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Kindly be advised that you were awarded a free month through the rewards program. However, you got a second for free in error.
According to our system, we never received payment for the month of May to June 2021.
Please note that the payment of R568.61 is required to have your services reconencted.
Kind regards,
DStv: Hello Peter Team
Best regards,