Billing and services

I regret the day I took out a price lock with this company. On the 26th of Sept I was told I don't have arrears on my account today I'm being told I have 2 card ntract on my name when I only have 1 decoder on contract. I'm always being told that the price lock dept will contact me but to date I have not received any call. Today I'm being told that I need to pay R1000 to reconnect my services. I don't know how much of my time time at work to sort this out and the airtime I have wasted