Billing and service

received a call from an attorney firm FDA stating that my account was handed over because it is in arrears of over R400. I was very confused because my Dstv was deactivated long over a year. Called multichoice and queried the matter but the consultant was unable to advise, i was then put on hold for exactly 24min, with no assistance. I then called back in and asked to be transferred to their complaints department, was advised that there is no such department and someone (MD) will call me back after an hour. Which i feel is totally nonsense as i want this matter resolved asap. First they bill me for who knows what , then they cant explain the amount billed and put me on hold for over 20 minutes, then i am advised that some1 can only call me after an hour. THIS IS NOT ACCEPTABLE!##!